![]() ![]() After 45 minutes of this nonsense while waiting to take a shower, I actually called the 800 reservation # and told them I had been waiting 45 minutes on hold and they actually got the front desk to finally speak with me. ![]() The system kept transferring me to the front desk and they continually put me on hold and never picked back up. The problem I have with this is that this "Resort" had none of the following: Maid Service a Bellman a Valet Our last evening there, I called housekeeping to request new towels. They also charge a "Resort Fee" for the property which most hotels seems to do nowadays. The checkout clerk had very little to say as she was the only one on duty and overwhelmed. I made the reservation over the phone and the reservation agent never bothered to tell me that they charge a reservation fee for them assisting you. From the elevators in the parking garage, to lobby doors that someone inside had to open with their fingers because the sensor didn't work, to the smelly guest rooms, it was not at all the caliber I would expect from Harrah's. I thought about this for a week before I submitted this review.
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